Introduction

Hi, and welcome to Techzone Electronic FZC! We’re a Sharjah-based FZC company registered under the Sharjah Media City (Shams) free zone, and we take your privacy seriously. This policy explains exactly what personal data we collect from you, how we use it, and how we protect it—all in plain, easy-to-understand language (no confusing legal jargon, promise).

We’re required by the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (UAE DPL) to share this information with you, and we’re committed to keeping your data safe and secure at all times.

1. Who We Are

2. What Personal Data Do We Collect?

We only collect data that we need to serve you better, process your orders, and provide support. Here’s what we may collect, depending on how you interact with us:

3. Why Do We Collect Your Data?

We only use your data for specific, clear purposes:

• Process and fulfill your orders: To ship your refurbished laptop/accessory, confirm COD delivery, and send order tracking updates via WhatsApp/email
• Provide customer support: To help with warranty claims, returns, product questions, or warehouse visit bookings
• Improve our products and services: To learn what UAE/Oman shoppers want (e.g., which refurbished laptops are most popular) and make our website easier to use
• Send you relevant updates: To share exclusive student discounts, flash sales, or new product launches (you can opt out of these updates at any time by replying “STOP” to our WhatsApp messages or clicking the “unsubscribe” link in our emails)
• Comply with UAE law: To keep accurate records of our business transactions, as required by Sharjah free zone and UAE federal regulations

4. Who Do We Share Your Data With?

We will never sell your personal data to third parties. We only share your data with trusted partners who help us run our business, and only when necessary:

• Payment gateways (PayTabs, PayPal): To process your secure payments (they do not store your data longer than required to complete the transaction)
• Delivery partners (Aramex, Emirates Post): To ship your order to your UAE/Oman address (we only share your name, phone number, and shipping address with them)
• UAE regulatory bodies: If required by law (e.g., Sharjah free zone audits, tax compliance checks)
• Our trusted repair partners: Only if your device needs specialized repair (we will always ask for your consent before sharing your data with them)

5. How Do We Protect Your Data?

We take all reasonable steps to keep your data safe, in line with UAE DPL requirements:

• All online payments are processed via secure, UAE-based payment gateways with end-to-end encryption
• Our Sharjah warehouse has restricted access to customer data—only our DPO and customer support lead can access your personal information
• We use secure, password-protected cloud storage (hosted in the UAE) for all customer records
• We regularly update our website’s security to prevent unauthorized access

6. How Long Do We Keep Your Data?

We only keep your data for as long as we need it:

• Order and payment data: We keep this for 5 years, as required by UAE tax and free zone regulations
• Customer support data: We keep this for 1 year after your last interaction with us, or until your warranty expires (whichever is longer)
• Mailing list/social media data: We keep this until you unsubscribe or ask us to delete it
• Anonymous website usage data: We keep this for 2 years, then delete it permanently

7. Your Rights Under UAE Data Protection Law

As a UAE/Oman customer, you have the right to:

• Access your data: Ask us to provide a copy of all personal data we hold about you
• Correct your data: Ask us to fix any incorrect or outdated information (e.g., a wrong shipping address)
• Delete your data: Ask us to delete your personal data (unless we are required to keep it for legal reasons)
• Withdraw consent: Opt out of marketing updates at any time (reply “STOP” to our WhatsApp messages or click “unsubscribe” in our emails)
• Data portability: Ask us to send your personal data to another company (if applicable)

To exercise any of these rights, please contact our DPO at dpo@techzonelectronic.com or call/WhatsApp us at +971 50 701 3490. We will respond to your request within 30 days, as required by UAE law.

8. Cross-Border Data Transfers

We only transfer your data outside the UAE if:

• The country we are transferring to has data protection laws similar to the UAE DPL (e.g., Oman, which has aligned data protection regulations)
• We have your explicit consent to transfer your data
• The transfer is required by UAE law

9. Children’s Privacy

We do not intentionally collect data from children under the age of 13. If you are a parent or guardian and believe we have collected data from your child, please contact our DPO to have it deleted immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time (e.g., to comply with new UAE laws or changes to our business). We will post the updated policy on our website and notify you via WhatsApp/email if the changes affect your privacy rights.

11. Contact Us

If you have any questions about this privacy policy, or if you want to exercise your data protection rights, please contact our DPO: